Returns & Refunds Policy

Return window: 30 days from delivery for most unused items in original packaging with proof of purchase.

Non‑returnable items: Gift cards, custom/personalised items, opened fragrance/diffuser oils, used candles, clearance/final‑sale items.

Condition: Items must be unused and in resellable condition. Please pack breakables carefully.

How to start a return: Email returns@untitledsquare.com with your order number and reason. We’ll issue an RMA and instructions.

Return shipping: [Option A: Free returns within the US over $X] | [Option B: You pay return postage unless defective].

Refund method: Original payment method, less [any shipping/restocking fees if applicable] once received and inspected. We’ll notify you when processed.

Exchanges: Fastest method is to place a new order and return the original for a refund.

Damages/defects: Contact us within 7 days of delivery with photos so we can make it right.

Late/missing refunds: If not received within [10] business days of our confirmation, contact your bank/issuer, then us.